Shalini Hollingum

As the Product Management Lead for the Customer Engagement Business Unit at Accenture, Shalini drives the development of innovative products for contact centers, including Gen AI-enabled chatbots, data driven analytics software, and coaching and simulation tools for live agents. Leading a product development in a large consulting firm, Shalini collaborates with diverse teams to support digital transformation and operations for clients globally. Shalini holds a BEng in Electronic Engineering and a PhD in Digital Video Networks. With over 20 years in the tech sector, she is a passionate advocate for diversity in STEM and has been an active member of CWIT, including serving as a pillar lead. Currently, she is also on advisory / steering committees for the STEM Teacher Internships, Guidance and Industry Network, and Accelerate with AI.

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Shalini Hollingum

As the Product Management Lead for the Customer Engagement Business Unit at Accenture, Shalini drives the development of innovative products for contact centers, including Gen AI-enabled chatbots, data driven analytics software, and coaching and simulation tools for live agents. Leading a product development in a large consulting firm, Shalini collaborates with diverse teams to support digital transformation and operations for clients globally. Shalini holds a BEng in Electronic Engineering and a PhD in Digital Video Networks. With over 20 years in the tech sector, she is a passionate advocate for diversity in STEM and has been an active member of CWIT, including serving as a pillar lead. Currently, she is also on advisory / steering committees for the STEM Teacher Internships, Guidance and Industry Network, and Accelerate with AI.

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