Meet CWiT Talent: Lucy Lu

In our CWiT Talent series you can meet professionals from across the industry working in various roles. Learn about their experiences and get inspired for your own tech journey!

Name: Lucy Lu

Company: New Relic

Position: Technical Account Manager

Tell me about you and your role?

  • I’m Technical Account Manager in New Relic
  • My role is to help customers to use our products, such as provide best practices and answer technical questions.

Tell me about your career path so far?

  • I started my career as a software engineer in China
  • Then I came to Dublin for my MSc in computer science. 
  • After I graduated, I joined New Relic as a Technical Support Engineer which is a more customer-facing role. I really like to use my technical skill and help customers to get what they want.
  • Then I moved to the current role which is Technical Account Manager. I can more proactively contact customers and help them to achieve a longe term goal.

What do you like about working in tech?

  • I really like the environment. Most of the people I work with are very smart and friendly, that I can learn a lot from them. It also gives you a lot of flexibility as working hours and locations. You can basically work anywhere and anytime. And the pandemic has proved it.
  • The industry is developing very fast. There are always new things that come out. You never feel bored from learning all the innovations.

Share 1 insight for someone looking to enter the tech industry?

I’d say don’t be afraid when you feel something you don’t understand. Be patient and spend some time learning it. Keep a learning mindset because there’s always something you don’t know and it’s especially true in the Tech industry. 

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